Hire a customer support agent in Latin America
Full-time support agents who handle your English and Spanish queues, work your time zone, and reduce the ticket backlog you’ve been managing yourself.
Monthly rate
From $[[X,XXX]]/mo
English
B2–C1 depending on volume of voice support
Shortlist
5–8 business days
Contract
Month to month
Email and live chat support in English and Spanish
Ticket triage and resolution across your helpdesk platform
Escalation routing: knowing what to solve and what to hand off
Knowledge base contributions: updating FAQs and help articles
Customer feedback tagging and reporting to product or ops
Onboarding support for new users where applicable
English writing quality under realistic ticket volume and time pressure.
Empathy and tone calibration: we run a scenario with an upset customer.
Platform fluency in your helpdesk: Intercom, Zendesk, Freshdesk, etc.
Spanish proficiency if bilingual coverage is required.
Response time and queue management habits.
Tools they already know
Zendesk · Intercom · Freshdesk · HubSpot Service Hub · Notion · Slack · Loom · Google Workspace
Some candidates yes, some no. We flag this in the intake call and screen accordingly. Voice requires C1 English and a strong connection — we test both.
That depends on the resolution authority you give them. We help you define that scope in the scorecard call so they start with the right permissions, not guessing.
Ready to hire
Tell us the role. We'll tell you whether we can fill it.
Thirty minutes, no deck. If it isn't a fit, we'll say so on the call instead of following up for six weeks.